RETURNS POLICY

British Lingerie retails the highest quality of products, service and customer satisfaction. If you are unsatisfied with any of our products, it can be returned for a full refund within 07calendar days from the date of delivery. If the item was sent within 14 calendar days, the customer will be entitled for a credit note which can be used later for future purchase.

Customers returning items are liable for the full cost of delivery to return goods back to British Lingerie via recorded delivery post, unless the goods were faulty, or there was an order error on our side. We will only refund the cost of the item excluding delivery. If the postage was free while you bought the item then we will subtract £4.00 from the total payment to cover our postage cost. Please ensure you receive and retain a proof of recorded post receipt. We will subtract 7% surcharge for handling & restocking fee from the total price of your purchase on all returns.

Please note that it must be in its original condition:

(i) unsoiled
(ii) with the garment labels remaining attached to the garment
(iii) undamaged and
(iv) in its original packaging.

Please send back the item by recorded delivery with the copy of the invoice and the reason for returning the item to:

British Lingerie
34/35A Shepherds Bush Market
London
W12 8DQ
Tel: 020 8749 6077
Email: sales@britishlingerie.co.uk